Updating comparator rates across the board has been an ongoing project in xWS and for the past two years, that team has been actively working on it, including discussing how to update them for current and new temporary staff.
But it’s clear to me the pace has been unacceptably slow and, in recent months, the team has begun taking steps to speed it up. We have replaced the outside firm working on it and have updated comparator rates in a number of countries.
It’s clear that this process has not been handled consistent with the high standards to which we hold ourselves as a company. We’re doing a thorough review, and we’re committed to identifying and addressing any pay discrepancies that the team has not already addressed. And we’ll be conducting a review of our compliance practices in this area. In short, we’re going to figure out what went wrong here, why it happened, and we’re going to make it right.