Transit trends: the road ahead for commuters

I’ve lived in major cities around the world, from Johannesburg to Shanghai to the San Francisco Bay Area. That means public transportation has played a big role in my daily life. 

That changed last spring, when, like many people, I traded in my daily commute on the public bus for a much shorter trip to my dining room table. I wasn’t the only one transforming my kitchen into an office — transit ridership plummeted across the globe. 

While we are still far from a return to normal, we wanted to understand how people feel about returning to public transit. So we surveyed 2,000 commuters across New York City, San Francisco, Washington, D.C. and Chicago to find out. Here’s what we learned: