Today we’re announcing the general availability of Microsoft Viva Sales on October 3, the first Viva application designed to improve the employee experience for a specific role: sellers. Viva Sales brings together a seller’s customer relationship management (CRM) system, Microsoft 365, and Microsoft Teams seamlessly in their workflow, enabling them to save time and return to what they love—connecting with customers and closing deals.
Designed for seller productivity, Viva Sales:
Viva Sales does all this while eliminating the burden of manual CRM updates, thus boosting sales team productivity.
We’re looking to grow an ecosystem of complementary solutions to enhance the Viva Sales experience starting with a partnership with Seismic, the leading enablement platform that equips customer-facing teams with the right skills, content, tools, and insights to ignite revenue growth. Through this partnership, our joint customers can streamline the meeting and buyer engagement experience for sales teams and improve productivity through preparation, automation, and intelligence in their daily flow of work. As the first step in this journey, Seismic Enablement Cloud uses AI-powered insights from Viva Sales to recommend content, training lessons, and a prebuilt digital sales room as post-meeting follow-up actions in Viva Sales. This delivers value to sellers right in their flow of work. As a customer of Seismic, Microsoft’s global sales team will take advantage of this partnership and looks forward to seeing the results.
“We’re excited to partner with Microsoft to reimagine the future of selling with Viva Sales, streamline the fragmented seller workflow and give salespeople precious time back to do what they do best: sell. Now with Seismic’s leading enablement solutions used by some of the largest enterprise companies, sellers can not only show up to a customer meeting better prepared, but also be equipped with personalized, automated, and intelligent sales tools to help them delight customers and grow revenue.”—Hayden Stafford, President and Chief Revenue Officer, Seismic.
The next era of selling must embrace a hybrid world—not only where and how people work, but their technology stack, too. That’s why Viva Sales includes out-of-the-box functionality for both Microsoft Dynamics 365 and Salesforce CRM. We’re excited to announce our launch customers—Adobe, Crayon, and PwC. Here’s what they have to say:
Sellers are critical to an organization’s bottom line. Yet, according to a survey we commissioned with Futurum, nearly 7 in 10 salespeople (68 percent) shared they would be more productive at work if they didn’t have to enter data into their CRM manually. And 81 percent said faulty data has led to an embarrassing mistake with a customer.1 Viva Sales enriches the user experience with AI-driven insights and actions to help sellers maximize their time with customers. With more than 270 million monthly active Teams users, Viva Sales acts as a bridge connecting the data and insights sellers need to sell effectively and close deals faster with the productivity and collaboration tools, they use every day. Viva Sales enables a seller to:
Figure 1: Update CRM contact from Outlook.
Figure 2: Share business data easily within Teams and Outlook.
Figure 3: Sellers can view a meeting summary along with helpful insights that they can copy and share with their team.
Today, businesses cannot track and utilize insights from customer engagement data along with CRM data uniformly and consistently across sales teams. Therefore, they miss opportunities to learn and use insights from deal wins and losses for the next customer proposal. By tracking customer engagement data effortlessly and consistently in CRM systems, Viva Sales allows sales leaders to have a unified view of activities, deals, and revenues while removing the friction of sellers keeping their CRM systems up to date. These views can enable relevant insights for better sales engagement within and across customer accounts. With improved data tracking, businesses can also run timely and more accurate sales reports.
Switching Viva Sales on is an easy decision! Viva Sales respects company security and privacy policies in sharing customer contact information, including CRM access controls and user permissions. Viva Sales is free for Dynamics 365 Sales Enterprise and Premium customers, and otherwise available at $40 per user, per license at general availability on October 3, 2022. Viva Sales is available separately and not part of the Viva suite.
To get started with Viva Sales, reach out to your Microsoft sales team and visit the Viva Sales webpage for a demo and more information. Read more about Microsoft’s announcements today for the Viva platform from Jared Spataro.
To learn more: